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Thank you for choosing OSF Saint Francis Medical Center for
your healthcare services. To help you settle your account with
us, we provide the following information divided into sections
based on payment options. [ Frequently
Asked Questions ]
Billing Office: SFMC.BillingOffice@osfhealthcare.org
NOTE: It
is your responsibility to ensure your account is settled. If
you have any questions about your bill or procedures outlined
below, call the Patient Accounts Receivables department
between 8:00 am and 4:30 pm, Monday through Friday at 686-6700
or toll-free at 1-800-421-5700. We will accept cash,
personal check, VISA, MasterCard, Discover Card and American
Express.
Patients
on Medicare
We will bill Medicare. When we receive payment, we will then bill your
secondary insurance carrier for the balance. If payment is not made by
your secondary carrier within 30 days, we will ask you to contact your insurance
company to speed up the payment. If you do not have a secondary insurance
carrier, we should receive the balance directly from you within the 30 days.
Patients
with Insurance
As a service to you, we will bill your insurance carrier for you. If
we have not received payment from your insurance company within 30 days,
you will
need to contact them. (Note: If you have not provided us with
adequate information to bill your insurance company, we will bill you.) As
an additional service to you, the Preadmissions Office at OSF Saint Francis
Medical Center
is available to assist you with completing prior authorization and pre-certifications
with your insurance carrier(s). They can be reached at (309) 655-3745.
Patients
without Insurance
Payment in full is expected 30 days from the date of discharge. If
payment arrangements are needed, call us at 686-6700 or toll-free at 1-800-421-5700
upon
receipt of your first statement.
Patients
receiving Public Aid or Township Relief
After you present us with a valid Public Aid or Township card, we will
bill the Department of Public Aid or the Township office for you.
Patients
served by DSCC or DCFS
On the date you receive the service or are discharged from the hospital,
you must contact the local office of DCS (Department of Specialized
Care) or DCFS
(Department of Child and Family Services) and obtain payment approval.
Patients
with Employment Injuries
If your employer has recognized your injury as work-related,
we will bill your employer. If payment is not received
within 30 days of the date billed, we ask that you notify your
employer. If your claim is denied by your employer,
we will bill you directly
Patients
with Non-Employment Related Injuries
If insurance is not involved, you are fully responsible
for your hospital bill. It
should be paid within 30 days of its receipt by you.
Charity
Care
Charity Care is available for those who qualify. Call the
Patient Accounts Receivable department at (309) 686-6700 or toll-free
at 1-800-421-5700 for information.
If
you have laboratory, radiology or anesthesia services,
you will receive a separate bill from Central Illinois
Pathology Group, Peoria Radiology Associates or Associated
Anesthesiologists.
Frequently
Asked Questions
How
can I get an itemized statement of my account?
Itemized statements are sent on request. You can call our
main number at (309) 686-6700 and press option 1, leave
a message
including the
patient name, account
number, and date of service. This message will be picked
up by Patient Accounts Staff. Please allow 10 days for
receipt
of the
itemized
statement.
How do
I coordinate insurance benefits?
Coordination of benefits is done by the insurance company.
It is the patient/guarantor responsibility to send the
explanation of
benefits (EOB) to the secondary
insurance.
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